Creating & using custom questions
You can define your own questions and required fields on a booking page, set them up with the right field types, and review them in the incoming inquiries.
On every booking page, you decide for yourself what information a customer has to provide when they submit an inquiry. In addition to the fixed standard fields, you can add your own custom questions, give each one the right field type, and collect exactly the information you need for planning, with no follow-up emails.
Where to find the questions
Questions belong to a single booking page. Here's how to get there:
- Open Booking Pages in the menu.
- Click Configure on the page you want.
- In the left sidebar, under Sections, select the Questions entry (section 05).
In this section you'll see two blocks: the standard fields at the top and the custom questions below. Together they determine what the public inquiry form looks like. Your changes are saved automatically as soon as you pause briefly; you can also save them yourself at any time with the Save button in the bottom right.
Setting up the standard fields
The standard fields are the typical contact details. Name and Email are always required and can't be turned off (you'll recognize them by the lock icon and the note "Name & E-Mail sind immer Pflicht"). You switch all the others on or off as needed with the toggle:
- Phone and Mobile
- Address
- Company name and Company email
- Billing address
- VAT ID
When you enable a field, it appears as a required entry on the inquiry form. This way you can collect, for example, the billing address and the VAT ID from business customers right away, without having to ask later. Leave only the fields active that you really need, every extra required field raises the barrier to completing the form.
Adding your own questions
In the custom questions block, two buttons are available in the top right:
- Add question opens the search across questions you've already created and want to reuse on this page.
- New question opens a small window where you create a brand-new question.
When you create a new question, you fill in:
- Label: the question text the customer sees (e.g. "How many guests are vegetarian?").
- Field type: determines the kind of answer (see the next section).
- Required: tick the box if the question must be answered.
Click Create to save the question. It is added to this booking page immediately and appears in the list with a badge for its field type. Use the X on a question to remove it from the page again.
Choosing the right field types
The field type determines how the customer answers. These types are available in the Field type dropdown:
| Field type | Best for |
|---|---|
| Text | short or longer text entries, e.g. special requests |
| Number | numeric values such as the number of vegetarians |
| Date | preferred or alternative dates |
| Time | preferred delivery or start time |
| Dropdown | a single choice from fixed options |
| Multi-select | several options selectable at once |
| Checkbox | a simple yes/no question or confirmation |
| Address | delivery or pickup address |
If you choose Dropdown or Multi-select, an additional Options (comma-separated) field appears. Enter the available choices there separated by commas, for example "Option 1, Option 2, Option 3".
Frequently asked questions
Can I use a question on several booking pages? Yes. Create the question once and add it to other pages via Add question. The search shows all the questions you've already created, and one click activates it for the current page.
How do I require customers to accept the terms and conditions? Create a question with the Checkbox field type, phrase it as a confirmation ("I have read and accepted the terms and conditions."), and tick Required. The inquiry then can't be submitted without the confirmation.
What happens to the answers after submission? The answers arrive together with the inquiry in your inbox and appear in the inquiry detail view. That way you have guest counts, dates, or delivery addresses right there with the booking, with no separate follow-up.
Can I ask questions in the customer portal too? Yes. In the Customer Portal section (section 07) there's a Portal questions area for questions shown to the customer afterwards in the EventHub portal.