Terms of Service

1. Scope and contracting parties

(1) These Terms apply to the use of Univents and to any related agreement or legal relationship with the Provider, whose details are set out above.

(2) Univents is intended exclusively for entrepreneurs within the meaning of § 14 of the German Civil Code (BGB). The service is available only to Users who do not act as consumers. By using the service, the User confirms that they meet this requirement.

(3) “Univents” (also “the platform” or “the service”) comprises the website univents.app including its subdomains, applications for mobile and other devices, the application programming interfaces (API), and all associated applications, content, source code, scripts, software and the related documentation.

(4) Deviating or additional terms of use or access may apply in individual cases and are then expressly referred to in this document.

2. Description of the service

With Univents, the Provider makes available a cloud-based platform for event management, developed for venues, event agencies, caterers and service providers. The platform offers functions for the central management of processes such as resource planning, staff management, booking administration, communication and collaboration, and helps Users automate workflows and reduce organisational effort.

3. Registration and user account

(1) Use of the service requires the creation of a user account. When doing so, the User must provide all required information completely and truthfully. The service is available only to registered Users.

(2) The User must keep their credentials confidential and secure and choose a password that meets the highest common security requirements. The User is responsible for all actions carried out using their username and password.

(3) The User informs the Provider without undue delay and unambiguously if they suspect that their credentials, user account or personal data have been compromised, unlawfully disclosed or stolen.

Account conditions

• The creation of user accounts by bots or other automated means is not permitted.
• Unless expressly permitted, a user account may not be shared with other persons.

(4) Users may delete their account at any time using the account deletion function available in the service.

(5) The Provider reserves the right, at its own discretion, to suspend or delete user accounts at any time and without prior notice where they in its view violate these Terms or where it considers them inappropriate or offensive. This does not give rise to any claims for damages, indemnification or reimbursement on the part of the User. Suspension or deletion for reasons attributable to the User does not release them from the obligation to pay agreed fees.

4. Content provided by the Provider

(1) Unless otherwise stated or evident, all content available via Univents is the property of the Provider or its licensors. All rights therein are reserved.

(2) The User may use this content only to the extent necessary or intended for the proper use of the service. In particular, it is not permitted to reproduce, download, distribute, edit, translate, publish, transfer to third parties, sell or license the content beyond the contractual scope. Statutory limitations or exceptions remain unaffected.

(3) The Provider endeavours to ensure that the content provided does not infringe applicable law or the rights of third parties. Should Users nevertheless identify an infringement, they are asked to contact the Provider using the contact details given in this document.

5. User content

(1) Users may upload their own content to Univents and share or make it available via the platform. In doing so, they warrant that they are entitled to do so and do not infringe any statutory provisions or third-party rights.

(2) By uploading their own content, the User grants the Provider the non-exclusive and free-of-charge right to use and process this content to the extent necessary for the contractual operation and maintenance of Univents. To the extent permitted by law, the User waives the exercise of any moral rights in connection with this content.

(3) Users are responsible for the content they provide. The Provider does not filter or moderate this content. However, it reserves the right to remove, delete or block content without prior notice and to deny access, in particular in the event of an (alleged) infringement of these Terms, of third-party rights or of applicable law, upon official order, or where the availability of the content may adversely affect Users, third parties or the availability of the service. This does not give rise to any claims for damages or reimbursement on the part of the affected User.

(4) The User indemnifies the Provider against any claims and damages arising from or in connection with the content they provide.

6. Access to external resources

External resources provided by third parties may be accessed via Univents. The Provider has no control over such resources and is not responsible for their content or availability. The conditions for using such resources are governed by the contractual provisions of the respective third party or by the applicable statutory provisions.

7. Acceptable use

Univents and the service may be used only as intended, in accordance with these Terms and the applicable statutory provisions. The User is responsible for ensuring that their use does not infringe any statutory provisions or third-party rights. The Provider reserves the right to take appropriate measures to protect its legitimate interests (such as denying access or terminating contracts) if Users demonstrably or presumably violate statutory provisions, third-party rights or these Terms, for example by:

Rules of conduct

• pretending to meet access requirements (e.g. acting as an entrepreneur);
• concealing their identity, using another person’s identity, or without authorisation posing as or representing a third party;
• manipulating identifiers in order to disguise the origin of their messages or content;
• acting in a defamatory, abusive, harassing or threatening manner, or otherwise endangering or infringing third-party rights;
• probing, scanning or testing Univents, the service or connected networks for vulnerabilities, or circumventing security and authentication measures;
• installing, integrating, uploading or distributing malware in or via Univents;
• using Univents or the technical infrastructure abusively, excessively or inappropriately (e.g. for spamming), or manipulating it in a way that damages or overloads the service.

Scraping

• using automated means to extract, collect or gather information, data or content from the service, unless the Provider has expressly permitted this.

Content restrictions

• distributing unlawful, immoral, illegal, defamatory or inappropriate content, in particular content that promotes or glorifies hatred, racism, discrimination or violence;
• distributing false content that may cause unjustified alarm;
• publishing content subject to third-party intellectual property rights (in particular patent, trademark or copyright) without the consent of the rights holder;
• publishing content that infringes third-party rights (in particular trade or business secrets or the protection of personal data);
• engaging in acts that disrupt Univents, the User’s devices or the user experience (e.g. spamming, unsolicited advertising, phishing, fraud, distribution of malware or viruses).

Protection of other Users

• taking over other Users’ accounts;
• collecting personal data of other Users (e.g. email addresses or contact details) by circumventing privacy settings or by other means;
• using information about other Users for purposes other than those of Univents.

8. Software licence

(1) All rights to the software and technical solutions on which Univents is based or which are integrated into it belong exclusively to the Provider and/or its licensors.

(2) Provided the User complies with these Terms, the Provider grants them a freely revocable, non-exclusive, non-sublicensable and non-transferable right to use the software within the scope and for the purpose of the intended use of the service. No right to access or use the source code is granted.

(3) All grants of rights and licences terminate automatically upon termination of the agreement, for whatever reason.

9. Application programming interface (API)

Users may access their Univents data via the API. Any use of the API, including by third-party products or services, is subject to these Terms. The Provider is not liable for damages or losses arising from the User’s use of the API or from the use of third-party products or services that access data via the API.

10. Paid services

(1) Some of the services available via Univents are subject to a charge. In addition, a free entry-level plan is available. Prices, terms and further conditions are set out in the applicable pricing overview (univents.app/en/pricing) and the relevant sections of the service; they may be changed without notice.

(2) Representations of services (including graphics, images and colours) serve only as a reference and do not constitute a warranty regarding the characteristics of the purchased service. The relevant features are explained during the ordering process.

11. Ordering process and conclusion of contract

(1) The User selects the desired service, checks their selection and then places the order by submitting it to the Provider.

(2) The contract is concluded upon placement of the order. The order obliges the User to pay the price, taxes and any further fees as stated on the order page. Where the order requires information or special requests from the User, it gives rise to a corresponding duty to cooperate.

(3) After placing the order, the User receives an acknowledgement of receipt. All notifications relating to the ordering process are sent to the email address provided by the User.

12. Prices, offers and payment

(1) During the ordering process and before placing the order, the User is informed of all fees, taxes and costs to be borne by them. Depending on the section, prices are displayed either inclusive or exclusive of all applicable fees, taxes and costs.

(2) The Provider may grant discounts or special offers. These are subject to the conditions stated, are granted at the Provider’s discretion and do not give rise to any future claims. Unless otherwise stated, time references relate to the Provider’s time zone.

(3) The accepted payment methods are displayed during the ordering process. Payments are processed via payment service providers; Univents does not collect payment data (such as credit card details) but merely receives notification of a successful payment. Details of the data processing can be found in our privacy policy (univents.app/en/privacy-policy).

(4) If a payment fails or is rejected by the payment service provider, the Provider is not obliged to fulfil the order and reserves the right to claim any associated costs or damages.

13. Retention of title and rights of use

The ordered services become the property of the User only upon full receipt of the entire price by the Provider. Until full payment has been received, the User acquires no rights of use in the purchased service.

14. Provision and performance

(1) Digital content purchased via Univents is – unless otherwise stated – provided by download to the devices chosen by the User. The User acknowledges that the devices must meet the technical requirements described in the service and that the download option may be limited in time and location.

(2) Purchased services are performed or made available within the period stated in the service or communicated before the order is placed.

15. Contract term and cancellation

(1) Subscriptions allow Users to receive a service continuously or regularly over a defined period. Paid subscriptions begin on the day the payment is received by the Provider. To maintain a subscription, the recurring fee must be paid on time; otherwise the service may be interrupted.

(2) Open-ended subscriptions may be cancelled at any time by a clear and unambiguous notice of cancellation to the Provider – using the contact details given in this document or, where available, the corresponding controls within the service. Cancellations take effect one (1) day after the notice of cancellation is received by the Provider.

(3) Users with an active subscription may purchase additional add-ons or features. Unless otherwise stated, these extras are subject to the same conditions as the main product.

16. Customer support

Users who have purchased services via Univents are entitled to the customer support services described in the relevant section of the service.

17. Liability and indemnification

(1) To the extent permitted by applicable law, the User indemnifies the Provider and its affiliates, officers, representatives, partners and employees against third-party claims – including reasonable legal costs – arising from a culpable breach of these Terms, of third-party rights or of statutory provisions by the User or their vicarious agents.

(2) Subject to the provisions below and to mandatory statutory provisions, Users have no claim for damages against the Provider. This does not apply to damage to life, body or health, to damage resulting from the breach of essential contractual obligations (cardinal obligations), or to damage caused by intent or gross negligence, provided that Univents was used properly.

(3) Unless damage was caused intentionally or through gross negligence, or affects life, body or health, the Provider is liable only for the damage typical and foreseeable at the time the contract was concluded. Within these limits, the Provider is in particular not liable for:

• damage resulting from interruptions or malfunctions of the service due to force majeure or unforeseeable events beyond the Provider’s control (e.g. failures of telephone, power or internet connections, strikes, natural disasters, cyberattacks, failures of third-party services);
• losses that are not the direct consequence of a breach of these Terms by the Provider;
• lost business opportunities and other – including indirect – losses (e.g. loss of turnover or profit, lost savings, loss of contracts or business relationships, loss of reputation or goodwill);
• damage caused by viruses or malware in downloaded files; Users are responsible for appropriate protective measures (antivirus software, firewalls) and for backup copies of the data exchanged via Univents.

(4) In any event of liability, compensation is limited to the sum of all payments the Provider has received, receives or would receive from the User under the contract within the preceding 12 months, or – in the case of a shorter term – to the sum for the term of the contract.

18. Service interruption and discontinuation

(1) The Provider reserves the right to interrupt the service for maintenance, system updates or other changes, and will inform Users accordingly.

(2) Within the framework of statutory provisions, the Provider may also suspend or discontinue the service. In the event of discontinuation, the Provider gives Users the opportunity to back up personal data or information in accordance with applicable law and will take into account any claims Users may have under applicable law to continued use and/or damages. Where possible, the Provider notifies Users at least 7 days in advance. For reasons of force majeure (e.g. infrastructure or power failures), the service may be unavailable irrespective of this.

19. Resale

Without the express prior written consent of the Provider – whether directly or through a legitimate reseller programme – Users may not reproduce, duplicate, copy, sell, resell or commercially exploit Univents and the service.

20. Data protection

Information on the processing of personal data can be found in our privacy policy (univents.app/en/privacy-policy). For processing on behalf of the User, our data processing agreement (univents.app/en/data-processing-agreement) additionally applies.

21. Intellectual property rights

Without prejudice to more specific provisions of these Terms, all intellectual property rights in connection with the service – such as copyrights, trademarks, patents and design rights – as well as all trademarks, trade names, logos and other identifiers are the exclusive property of the Provider or its licensors and are protected under applicable law and international treaties on intellectual property.

22. Changes to these Terms

(1) The Provider reserves the right to amend these Terms at any time and will inform the User accordingly. Such changes apply only from the point in time communicated to the User.

(2) By continuing to use the service, the User accepts the amended Terms. If the User does not wish to accept the changes, they may stop using the service and terminate the contract. The previous version applicable at the time governs the relationship prior to acceptance of the changes; earlier versions are provided by the Provider on request. Where required by law, the Provider will inform Users in advance of the effective date of amended conditions.

23. Assignment

Taking into account the legitimate interests of the User, the Provider may transfer, assign or replace by novation rights and obligations under these Terms; the provisions on changes to these Terms apply accordingly. Users may not assign or transfer their rights or obligations without the written consent of the Provider.

24. Notices

All notices relating to the use of the service must be sent to the Provider’s contact details given in this document.

25. Survival after termination

Provisions which by their nature are intended to survive the termination of the contract remain effective after cancellation or expiry. These include in particular the rights of use granted to the User (indefinitely), the User’s indemnification obligation (for five years after termination) and the exclusions of liability and warranty (indefinitely).

26. Waiver and entire agreement

Any failure by the Provider to assert a right or provision under these Terms does not constitute a waiver of that right or provision. No waiver is deemed a further or continuing waiver of that or any other right.

These Terms constitute the entire agreement between the User and the Provider with respect to the subject matter and take precedence over all other arrangements, including any prior agreements.

27. Severability

Should a provision of these Terms be or become wholly or partially invalid or unenforceable, this does not affect the validity of the remaining provisions. The parties will replace the invalid or unenforceable provision, in good faith, with a valid provision that comes as close as possible to the economic purpose of the original provision; failing that, the applicable statutory provisions take its place.

28. Governing law and jurisdiction

These Terms are governed by the law of the Federal Republic of Germany, excluding the referral rules of private international law. The courts having jurisdiction for the Provider’s registered seat have exclusive jurisdiction over all disputes arising from or in connection with these Terms.

29. Amicable dispute resolution

Users may contact the Provider with any dispute, and the Provider will attempt to resolve it amicably. The right to take legal action remains unaffected. The User sends their complaint – including a brief description and, where applicable, the details of the order or account – to the Provider’s email address given in this document. The Provider processes the request without undue delay within 21 days of receipt.

30. Disputes between Users

In the case of disputes with other Users arising from interaction via Univents, Users may contact the Provider, who will then attempt to mediate and bring about an amicable settlement. The right to take legal action remains unaffected.

31. Definitions

Univents (the platform / the service)

The application through which the service is provided, including all components referred to in section 1 (3).

Provider (We)

Univents GmbH, which provides Univents and the service.

User (You)

Any natural or legal person who uses Univents as an entrepreneur within the meaning of § 14 BGB.

Agreement

Any legally binding or contractual relationship between the Provider and the User governed by these Terms.

Product

A good or service offered via Univents, such as digital files, software or booking services.

Service

The service provided via Univents, as described in these Terms and within the service.

Terms

All conditions applicable to the use of the service and to Univents, including related documents in their respective current version.