AI Answers with Source Citations (Knowledge Base)

The Univents Assistant doesn't answer your questions out of thin air. It draws on your knowledge base and the official help articles, and it shows small source badges beneath each answer so you can trace every statement back to its origin.

What the source citations are for

When the assistant answers a question, it looks for relevant passages in the documents you've stored and in the Univents help articles. If it finds something, it attaches the sources it used as a badge at the end of the answer. That way you can tell at a glance whether the answer is based on real knowledge or whether the assistant has just phrased something in general terms.

This matters most when it comes to money, contracts, or workflows. Instead of blindly trusting an answer, you click the source and read the original passage yourself. The source badges make the answer transparent and verifiable, without you having to search for long.

How to read the source badges

Each answer can contain one or more source badges at the bottom of the message bubble. A badge shows a book icon and the title of the article, for example an entry like "XRechnung versenden".

1. First read the Univents Assistant's answer in the message bubble.
2. Look at the small badges directly below it.
3. Click a badge to open the corresponding help article in a new tab.
4. Compare the answer with the original passage whenever something matters to you.

If a source happens to have no working link, the assistant shows a subtle placeholder with the article identifier instead of the clickable badge. Even then you can see what the answer is based on, but you can't click straight through to it.

Opening the assistant and asking a question

You'll find the assistant as a round button in the bottom right of the app. Selecting Open Univents Assistant expands the chat window.

1. Click the assistant button in the bottom right.
2. Type your question into the field labeled Ask me anything… (Enter to send).
3. Confirm with Enter and wait for the answer.
4. Check the source badges below the answer.

For a fresh start, use Start new conversation at the top. Selecting Show conversations switches to the list of your earlier chats, and Back to chat returns you to the conversation. In an empty chat, the assistant also suggests a few example questions that you can tap directly.

Adding your own content as a source

The assistant can also draw on your own documents. That's what the AI Knowledge Base in your Knowledge Base is for. Documents uploaded there are analyzed automatically, remain permanently available to the assistant as context, and can later show up as a source as well.

1. Open the Knowledge Base in your account.
2. Upload a document via Choose file (PDF, DOCX, TXT, or MD, max. 10 MB).
3. Wait until the status changes from Analyzing to Ready.

Only once a document has the status Ready can the assistant use its knowledge. The cleaner and more specific your documents are, the more accurate the answers and their associated sources become.

Frequently asked questions

Why do some answers have no source badge at all? In that case the assistant didn't find a relevant passage in your documents or in the help articles for that question. Treat such answers as general information and double-check important points yourself.

Can I rely on the sources alone? The source badges show you what an answer is based on. For legally or financially sensitive topics, you should still read the linked passage carefully.

A badge can't be clicked. What does that mean? In that case the source is missing a valid link, and you only see the article identifier as a placeholder. The answer is still valid, but you'll need to find the passage yourself in the knowledge base or the help section.