Communication: overview & team chat

Comments happen everywhere in the product: on an invoice, on a task, on the schedule. Until now you had to look for them where they were written. The Communication area in the sidebar shows them all on one page — and above them sits the team chat for everything that doesn't belong to an event.

The team chat

At the top of the page there is an input field that is already open. Whatever you write there is read by every member of your workspace. Customers and partners never see the team chat.

It is meant for anything unrelated to a particular event: "The storage room is locked on Friday", "Team round at 10 tomorrow", "Who is driving the van next week?".

You can address someone directly with @, exactly like in any other comment. The mentioned person gets a notification in their bell, and one click jumps straight to your message.

The team chat picker lists members only. Contacts with portal access are deliberately missing: they cannot open the team chat, so a mention would be a link to nowhere for them. Address them on the task or document in question instead.

You can edit your own messages with the pencil icon and remove them with the bin — other people's you cannot.

The overview of all comments

Below the team chat sits the collected stream: every comment in this workspace, newest first. Each row shows

• the area as a label (task, event, schedule, document, inquiry, function sheet or team chat),
• the name of the object, for example the invoice number,
• who wrote it and when,
• and the text including highlighted mentions.

Clicking a row takes you to the place where the comment lives and jumps straight to it. You always reply there, never in the overview. That way every comment has exactly one home.

At the bottom you'll find Show older. The button loads the next entries and disappears once you reach the end.

Narrowing the list down

Four filters sit above the list and can be combined:

• Event — only comments belonging to one event. Just start typing, the search covers every event. No event shows what belongs to none of them, including the team chat.
• Area — documents only, tasks only, the team chat only, and so on.
• Period — the last 7, 30 or 90 days.
• All / Only mentions of me / Written by me — narrows down to the comments you were named in, or to your own.

If a combination finds nothing, you'll read "No comments match this selection." That is a different message from "There are no comments in this workspace yet." — so you can tell whether your filters are too narrow or nothing has been written at all.

The counter in the sidebar

A number next to Communication means your unread mentions. Mentions of colleagues do not count towards it — everyone sees their own number. As soon as you read or dismiss the notification in the bell, the counter drops; at zero it disappears entirely.

What you will NOT see here

The overview only shows what you are allowed to see anyway:

• Without the View finances permission, no document comments appear — neither the row nor the excerpt nor the document number.
• Without the View events permission, comments on tasks, events, schedules and function sheets are missing.
• Inquiry comments and the team chat are visible to every member.

Common questions

Can I reply directly in the overview? No, except in the team chat at the top. A comment should have exactly one place where it is written — click the row and you are there.

Do customers see the team chat? No. It is strictly internal, like every comment in Univents.

Why doesn't a team chat message show up in an event's Communication tab? Because it doesn't belong to any event. That tab only shows what is attached to that one event.

Where do I find the mention the bell is talking about? Click the notification — it leads straight to the comment and highlights it briefly. Alternatively set the Only mentions of me filter here.